Terms & conditions

These terms apply to the services Bluefin Travel provides and to your use of www.bluefintravel.com.

1. Our role

Bluefin Travel acts as an agent for the airlines and suppliers whose services we sell. The contract of carriage is between you and the airline, and it is governed by that airline's own conditions of carriage and fare rules, which apply to your ticket.

2. Quotes and prices

Fares shown on this website are illustrative examples, not offers and not live availability. Airfare, taxes and carrier charges change constantly. A quote we send you is valid only for the period stated on it and only while the airline holds the fare and the seat; a fare can be withdrawn before a ticket is issued. The total price on your quote includes the fare, taxes, carrier-imposed charges and any service fee, which will be shown separately.

3. Booking and payment

A booking is confirmed only when the ticket has been issued and you have received an e-ticket number and airline confirmation code. Payment is due in full before ticketing unless we agree otherwise in writing for group or corporate bookings. We do not accept payment in gift cards or cryptocurrency and we never request card details by email or chat.

4. Passenger details

Names on a ticket must match the travel document exactly. You are responsible for the accuracy of the names, dates of birth and document details you give us. Airlines charge for corrections, and some fares do not permit them at all; costs caused by details supplied incorrectly are yours.

5. Changes, cancellations and refunds

Changes and refunds follow the fare rules of the ticket you bought — these are set by the airline, not by us, and are stated on your quote before you pay. Where a refund is due, we pass on what the airline releases to us, less any service fee we have told you about in advance. Airline refunds can take several weeks.

6. Schedule changes and disruption

Airlines change schedules and cancel flights. We will pass on notifications we receive and help you obtain the re-routing, refund or compensation the airline owes you, but we cannot be responsible for the airline's decisions or for consequential costs such as hotels, connecting arrangements or missed events.

7. Travel documents, visas and health

You are responsible for holding a valid passport, visas, transit visas and any health documentation required for your itinerary. We will flag requirements we are aware of, including transit-visa traps, but you must confirm them with the relevant embassy or official government source. Airlines refuse boarding to passengers without correct documents, and such tickets are not usually refundable.

8. Baggage, seats and assistance

Baggage allowances, seat assignments and special assistance are provided by the airline under its own rules. We request them on your behalf and confirm what has been granted; requests we pass on are not guarantees.

9. Insurance

We strongly recommend travel insurance covering cancellation, medical costs, disruption and baggage, taken out at the time of booking.

10. Our liability

We are responsible for arranging your booking with reasonable skill and care. We are not liable for the acts or omissions of airlines and other suppliers, or for events outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Where our liability can be limited, it is limited to the amount you paid us for the booking concerned.

11. Complaints

Tell us as soon as possible: [email protected]. We will acknowledge your complaint promptly and give you a substantive reply within [Add your complaints response time, e.g. 28 days].

12. Website use

The content, branding and images on this site belong to Bluefin Travel. You may not copy them for commercial use without permission. We take care to keep the site accurate but do not warrant that it is error-free.

13. Governing law

These terms are governed by the laws of [Add your jurisdiction], and the courts of [Add your jurisdiction] have exclusive jurisdiction over any dispute.